<< Back to Our Clients
Horwath Leveton Boner
"After investigating various competitive products we decided to utilise the LTS Web based product. We have been clients of LTS since inception and have found their product value for money. When requesting urgent changes to be made on the Horwath Leveton Boner Profile during office hours, the longest I have had to wait is 5 minutes for the query to be resolved to my satisfaction. The 24 hour help facility is phenomenal, often after normal working hours I need assistance and LTS are always available. LTS are so committed to their clients that we no longer have the need to consider any other competitors' product. Why change if you've got gold."
- Edwin Selbst (Partner)
Investec Bank Ltd
"The Investec TOPP Programme has been working with and using the LTS system for 2 years as our electronic process for the Interim Review and Needs Analysis (IRNA). The system is exceptionally intuitive, well designed, and is easy to use. It has elevated the IRNA process from being time consuming and a manual process, to a slick and well recorded, professional application. We have also only received swift and helpful responses to questions and requests for information or assistance. Investec TOPP would like to thank the LTS team for the great work, happy partnership and only continued success"
- Natalie Lutrin (Human Resources - Graduate and TOPP Programme)
PKF
"In a society where Customer Service hardly exists, the LTS team blows that theory right out the water. I can't commend them enough on their efficiency, professionalism and prompt reply to any query that arises. Henlo is amazing the way he deals with all situations. Nothing is ever too much for him and if he is uncertain of anything, he always finds out and gets back to me timeously. There are endless queries and requests from our firm, that have required additional work from Henlo and he has never questioned it and just gets the job done. Every member of the LTS team is an absolute pleasure to work with. I am also impressed with the way LTS deals with the PKF account, I would recommend the company to anyone. Their level of customer service is outstanding!"
- Kelly Turton (HR Manager) - PKF Durban
Moore Stephens
"We have utilised the Learner Tracking System internet based system since 2005 in order to document and evaluate trainees' level of performance and development. The system is a powerful tool to assist Training Officers to comply with the Training Regulations and requirements of SAICA.
Implementation
The system implementation process was smooth and painless. Registration of employees was initially performed by the staff of Learner Tracking Systems, thereby reducing the time spent by company staff. All new registrations can be performed by the designated Training Officer through an efficient and cost effective procedure. The registration process takes mere minutes and the user is available on the system immediately to perform the duties required.
System Security and Susceptibility to Manipulation
Each registered user is issued with a secure Username and Password which makes the Login procedure adequately secure. Unless the Trainees are careless with the safeguarding of their usernames and passwords and provided that the designated Training Officer is a trustworthy employee, the system is adequately secure and not susceptible to manipulation.
Assignment of Rights
The system allows for the set-up of multiple levels of authority in the firm. Each registered user's access and functions are determined and assigned by the designated Training Officer. The process of assigning these levels of authority is time efficient and takes immediate effect.
Monitoring of Compliance
The status report on each user's profile is systems generated in a matter of seconds. The status report is a valuable tool for use by the Training Officer to determine the level of compliance by trainees, reviewers and evaluators on the system. It provides the Training Officer with a user friendly summary of the processes started and the progress thereof with reference to the different dates of completion of the respective duties.
Periodic Reviews
The layout of the system is user friendly and does not require excessive training. It shifts the responsibility for the performance of the Periodic Reviews to the Trainees (where it should be). Initially the completion of the Periodic Reviews takes a bit longer as the Trainee has to familiarise himself with the outcomes and requirements. The time spent is however the same as what a trainee would have spent on a manual system. As trainees become more familiar with the system, they should not be spending more than 15 minutes per Periodic Review. The system allows the Trainee to complete sections of the Periodic review, thereby eliminating time wastage on outcomes not covered by a specific assignment. The system indicates on the main menu of outcomes, which outcomes have been completed, so that the reviewers can focus only on those outcomes. This makes the system very time efficient, compared with a manual system.
Developmental Needs Analysis
The major benefit of the system lies in the automatic collation of data for the Developmental needs Analysis. The results of all previous Periodic Reviews and Developmental Needs Analysis are available on screen by the click of a button. The Evaluator is able to research comments made and ratings assigned using a time and cost effective system. The developmental report is generated by the system based on the Evaluator's completion of the Developmental Needs Analysis, thereby saving cost and time.
Final Assessments
The Final Assessment's process is very user friendly and time efficient. The report generated by the Learner Tracking system is submitted to SAICA thereby reducing the administration involved with the discharge of training contracts.
Availibility of Information
The system allows easy access to all generated Periodic Reviews, Developmental Needs Analysis and other assessments. We have had no problems with data corruptions. The database is therefore stable and provides accurate reports.
Maintenance of the System
Where we are unsure of information or require assistance with the operation of the system, we communicate our queries with the staff of Learner Tracking Systems by way of e-mail in order to establish an adequate audit trail. The staff of Learner Tracking Systems normally replies within hours with acceptable solutions or the information requested. We have also made use of their client services telephonic helpline. The staff is friendly, efficient and knowledgeable. Issues are sorted out immediately and effectively. We are timeously notified of necessary system maintenance procedures and periods of anticipated downtime in order to affect upgrades. These periods occur seldom.
Accounts Maintenance and Payments
The accounts maintenance system utilised by Learner Tracking Systems and the staff employed to maintain the system is efficient and accurate. Payments are allocated accurately. Queries are sorted out immediately and effectively.
Overall Experience
Our association with Learner Tracking Systems has been a pleasant experience due to the user friendly and effective product, the service excellence provided and the cost effectiveness of the solution."
- Tommy van der Mescht (Partner) Moore Stephens - Port Elizabeth
|
