What resources are available to support my staff in queries on the system?

Apart from our friendly Help desk agents, LTS have Assessment experts, Business analysts, Web developers and Compliance experts available to assist with your assessment needs.

What is your average response time to a support request?

On business days between 07:00 and 19:00 the average response time is 27 minutes. Support queries is mostly dealt with in real time depending on the authorization level of the request.

Is a helpdesk available?

A Help desk is available from 07:00 until 19:00 on business days and on weekends and holidays between 10:00 and 13:00. Self-help is available online in the form of Manuals, Quick Start Guides and Online Tutorials.

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